SHAC@Clarion was formed to campaign for a better deal for tenants and residents of this giant landlord. It now has its own Steering Group of Clarion tenants to direct campaigning. The primary improvements needed relate to:

  • Repairs
  • Maintenance
  • Genuine tenant and resident engagement
  • Rents
  • Service charges

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An Association Awash with Resources

Clarion may plead economic necessity for reducing the quality of services and rejecting decent pay increases for staff outside the executive elite, but the reality is that this giant landlord is awash with funds.

Clarion’s Financial Statement for 2019 boasts “We have increased our turnover by 3% and our operating surplus for the year by 4%”, in both cases beating inflation. They continue:

“Our operating surplus increased to £293 million (2019: £282 million) and our net surplus increased to £168 million (2019: £154 million) with operating and net margins remaining in line with the prior year at 35% and 20% respectively”

This level of growth would be making headlines if Clarion were a privately listed (FTSE 100) company, and shareholders would certainly be celebrating.

While tenants are squeezed to pay yet more for services, there is little prudence when it comes to setting executive salaries. Almost sixty senior staff are paid more than £100,000 per year. The Chief Executive receives a basic salary of £392,339, and got a bonus of almost £40,000 – more than some staff received for a full time job within the organisation. Clare Miller is reportedly the third highest-paid CEO of any English housing association.

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