MTVH: Rise Residents on Service Charge Strike

Residents on The Rise estate have notified their landlord MTVH that they are embarking on a service charge strike over disputed charges and their failure to engage. The Rise estate comprises three blocks near Wembley, west London. Residents had requested a statement of their charges and the invoice pack, and were legally entitled to receive…

Social and Other Housing Assocation Rents to Rise by 7.7% in April

As major announcements go, this year's statement on the social rent cap (SRC) has to be one of the quietest in history. A page on the Regulator of Social Housing's website confirms government's return to the social rent cap formula. Unlike last year, there was no fanfare heralding its arrival. It means that the majority…

Residents Expose One Housing Group’s Service Charge Abuse

Residents of One Housing Group from different but comparable blocks on the same estate (One Stratford) have pooled information about their service charges and found a level of randomness that defies explanation. It highlights what happens when landlords are allowed to impose charges without any external oversight or regulation. A survey across flats in George…

North Court Residents Challenge MTVH’s £14k Attempted Overcharge

By Yasmin Barnes*, a Northcourt resident This article was for SHAC was promised in July, not long after a meeting between our MP and the chief executive of our landlord, MTVH, over incorrect service charges; a complaint that had already dragged on for ten months. We delayed sending it because we thought it might be…

Second Southall Estate Joins Clarion Service Charge Strike

The strikes previously reported in Southall by tenants and residents of one Clarion estate (Over 70 Southall Residents Start Service Charge Strike) have spread to a second estate nearby. Tenants and residents of at least 24 households in Doniford House are withholding payment from their landlord, Clarion, and their managing agent, First Port. Not Safe…

SHAC Rent and Service Charge Strikes Grow and Collectivise

Rent and service charge strikes are growing across England according to a new report published by SHAC. The snapshot report was published following a survey of members, and sought to identify growth and trends. I am withholding payment because Clarion raised the service charge 20% without informing me any details or reasons beforehand. Nina, Clarion…

Service Charges: Unreasonable Laws

The Landlord and Tenant Act 1985 says that service charges must be reasonably incurred, and incurred on services or works completed to a reasonable standard. Apart from the fact that certain parts of the legislation apply only to leaseholders but not full renters, and that there is also differentiation in the protections that apply depending…

One Housing Strikers Reject Doubled Service Charges

By guest writer Alan Blackmore* Our absurd and unexpected balancing charge from One Housing Group (OHG) has effectively doubled our service charges for 2021–22. I am one of a group of residents living on the One Stratford estate. One Housing Group (now part of Riverside Group) is the freeholder for some of our homes. They…

Shepherds Bush Service Charge Strikers Fight On

We are desperate, this felt like the only way to get them to listen to us” Paula*, Shepherds Bush Housing Group leaseholder These are the words of a frustrated leaseholder at William Perkins Court in Greenford, West London. She and other residents are describing why they felt forced to withhold payment of their service charges.…

New Research Reveals Devastation in Wake of Service Charge Abuse

SHAC and FindOthers have published research which highlights the extent and impact of service charge abuse by housing associations. The findings reveal the shocking effects of twin factors, with high levels of inaccuracy allowed to go unchecked by any government regulation or control, combined with a fierce resistance by landlords to addressing inaccuracies even when…